This website is intended for use by United States residents only; therefore, we do not ship or bill to Canada, Mexico, or any other international addresses. For information on placing orders with billing addresses outside the U.S., please use the live chat feature on this site to contact one of our representatives or call us at 800-424-8783.
Terms and Conditions
When you visit this website, you agree to certain terms and conditions, which we advise you to read carefully because they affect your legal rights.
We accept the following major card payment types: Visa, Mastercard, American Express, and Discover. Card details do not get transmitted through our store. All card transactions are processed through Shopify Payments (powered by Stripe). Please see the Shopify Payments Terms of Service.
Cancellations or Changes
Once an order has been placed, it cannot be changed. If the order is still pending, i.e. in an unfulfilled status, we can cancel it and then you will have to place a new order. To cancel your order, please use the live chat feature on this site to contact one of our representatives or call us at 800-424-8783.
All returned items must be in new and unused condition unless the item is damaged or defective. Please contact one of our representatives for returns at 800-424-8783 or via live chat. True must be notified within 14 days of receipt in order to return items. Returns are subject to a 25% restock fee.
The products sold on this website are genuine True OEM (Original Equipment Manufacturer) parts. Any use of aftermarket, or non-OEM, parts without the approval of True will void your cabinet's warranty. For our full warranty statement, please visit our company's Warranty Support page.
California Transparency in Supply Chains Act
As a manufacturer doing business in the State of California, we at True have provided a disclosure as required by the California Transparency in Supply Chains Act.