Genuine True door gaskets designed for True commercial refrigerators and freezers

Policies

Intended Audience

This website is intended for use by United States residents only; therefore, we do not ship or bill to international addresses.

Terms and Conditions

When you visit this website, you agree to certain terms and conditions, which we advise you to read carefully because they affect your legal rights.

Privacy Notice

We are committed to protecting your personal information. To learn about what information is collected about you by True and how we use it, please read our company's privacy policy.

E-commerce Platform

This website is hosted by Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. To learn about what information is collected by Shopify, please read their privacy policy.

Payment

We accept the following major card payment types: Visa, Mastercard, American Express, and Discover. Card details do not get transmitted through our store. All card transactions are processed through Shopify Payments (powered by Stripe). Please see the Shopify Payments Terms of Service.

Cancellations or Changes

Once an order has been placed, it cannot be changed. If the order is still pending, i.e. in an unfulfilled status, we can cancel it and then you will have to place a new order. To cancel your order, please use the live chat feature on this site to contact one of our representatives or call us at 800-424-8783.

Returns

All returned items must be in new and unused condition unless the item is damaged or defective. Please contact one of our representatives for returns at 800-424-8783 or via live chat. True must be notified within 14 days of receipt in order to return items. Returns are subject to a 25% restock fee.

Warranty Statement

The products sold on this website are genuine True OEM (Original Equipment Manufacturer) parts.  Any use of aftermarket, or non-OEM, parts without the approval of True will void your cabinet's warranty.  For our full warranty statement, please visit our company's Warranty Support page.

California Transparency in Supply Chains Act

As a manufacturer doing business in the State of California, we at True have provided a disclosure as required by the California Transparency in Supply Chains Act.